The Los Angeles City Fire Department stands strong and remains resilient to ensure that we provide exceptional all-risk public safety services to our 4 million residents, businesses, and visitors in our great City of Los Angeles. The men and women of our Department are dedicated professionals who strive to be the premier, all-risk public safety and emergency service provider that exceeds the expectations of the diverse communities we serve.
Kristin M. Crowley
Fire Chief
Providing optimal emergency services averaging a 5 minute response time.
Maintain a 72-hour response window for customer service requests
Firefighter/ Paramedic provide the best patient outcomes.
1051 uniformed firefighters protecting the lives of citizens and residents in Los Angeles
Respond to an average of 1500 incidents per day and average 600 patient transports to the hospital per day
To preserve life, protect property, and safeguard our communities through relentless commitment to emergency preparedness, prevention, response, and recovery.
The LAFD will be the premier, all-risk public safety and emergency service provider that exceeds the expectations of the diverse communities we serve.
Prioritizing our citizens, residents, and communities
Aligning personal values with organizational values
Committing to the continual pursuit of performance excellence
Immersing ourselves in the advancement of our services and standards
Always—in every operation; at every incident
Informed, experienced leaders with qualifications, certifications, and formal education
Deliver exceptional public safety and emergency service.
Promote a safe, healthy, and progressive work environment that effectively manages personal and organizational risk.
Commit to an organizational culture that embraces diversity, equity, and inclusion.
Improve collaboration, participative leadership, and responsible performance management.
Foster personal growth, professional development, and organizational succession
Explore, implement, and integrate technological innovations and advancements
Enhance community resilience, disaster recovery capabilities, and environmental sustainability
Organizational improvement requires commitment to three distinct, yet interrelated disciplines: Performance Leadership, Performance Measurement, and Performance Management.
Performance leadership is the first essential component offering clear direction, defining the pathway to the desired end-state. More specifically, performance leadership details strategic plan tenets, and the underlying organizational vision, purpose, and goals, while embodying principled beliefs.
Performance measurement, is the quantitatively and qualitatively means to gauge progress in achieving desired organizational, program, or project goals.
Performance management involves the process of monitoring whether a set of activities and outputs meet organizational goals efficiently.
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